SERVING THE CUSTOMER
The Logiss customer service department supports its customers in all phases of a plant's life: from the start-up phase through to after-sales service.
We schedule maintenance and intervene for extraordinary maintenance with high flexibility and timeliness.
We supply original spare parts and assess the need for revamping, aimed at the electromechanical and software modernisation of plants.

REGULAR MAINTENANCE AND ON-SITE SERVICE
Fast and efficient technical support
In order to maintain high performance and productivity of the systems, periodic maintenance contracts are proposed according to the technical requirements of the installed systems.
A team of specialised technicians is dedicated to on-site assistance to carry out repairs and replace parts, minimising customer inconvenience and thus guaranteeing production continuity.
The direct relationship with the customer, reliability and experience in the sector are the trump cards of this service.
INNOVATION, TECHNOLOGY AND SUSTAINABILITY

Logiss offers complete solutions for the modernization of industrial plants, allowing you to extend their useful life and optimize your production performance. Through an in-depth analysis of your needs and the characteristics of your system, we offer you a personalized revamping or upgrade plan, which may include:
- Compliance with regulations: adaptation of the system to current regulations regarding safety and environmental protection.
- Replacement of obsolete components: removal and replacement of components that are worn or no longer meet current standards.
- Technology upgrade: integration of new technologies to improve plant efficiency and productivity.
- Layout optimization – Changing the layout of components to improve workflow and security.
PLC software upgrade: Programmable Logic Controller (PLC) software upgrade to improve plant control and management.
Automation System Integration – Installation of automation systems to automate repetitive tasks and increase productivity.
Connection to IoT systems: connection of the plant to IoT systems to monitor its performance in real time and optimize operations.
Implementation of Industry 4.0 solutions: adoption of Industry 4.0 technologies to improve plant flexibility, efficiency and productivity.
By choosing Logiss for the modernization of your system, you will be able to obtain the following advantages:
- Extending the useful life of the plant: a modernized plant can operate for many more years, reducing the need to invest in new plants.
- Improved production performance: integration of new technologies and layout optimization can significantly increase plant productivity.
- Reduced maintenance costs: a modernized system is more efficient and requires less maintenance.
- Greater safety: the upgrading and updating of safety systems reduces the risk of accidents.
- Lower environmental impact: a modernized plant is more energy efficient and produces fewer polluting emissions.
Contact us today for a free consultation and to find out how Logiss can help you modernize your system and extend its useful life.
QUICK, EFFICIENT AND QUALIFIED SUPPORT
AN EXPERIENCED AND ALWAYS UPDATED TEAM

Logiss, in collaboration with specialized partners, offers an on-call service with telephone assistance to the customer for technical support of PLC (Programmable Logic Controller).
In the event of a PLC malfunction, our team of technical experts is able to access the PLC installed on the customer's system via VPN network for a quick and precise diagnosis of the problem:
- Precise diagnosis: thanks to remote access to the PLC, we can carry out a precise diagnosis of the problem without the need to go to the customer's plant.
- Quick resolution: in most cases, we are able to resolve the problem remotely, restoring the correct functioning of the PLC in a short time.
- Cost reduction: Remote technical support eliminates the need to send a technician to the customer's facility, reducing travel and labor costs.
- Minimal impact on production: rapid and remote intervention minimizes machine downtime and the impact on production.
Contact us today to find out how our remote PLC technical support service can help you your plant running and optimize your production.
TRAINING AND CONTINUOUS EDUCATION
CUSTOMIZED COURSES FOR THE SAFE AND EFFICIENT USE OF YOUR SYSTEMS

Logiss offers a personalized training service for operators responsible for using the systems, with the aim of guaranteeing maximum safety and productivity during the work phase.
Our training courses:
- They are customized based on the specific needs of the customer and the characteristics of the system.
- They are taught by expert and qualified instructors with proven experience in the sector.
- They combine theory and practice to provide operators with complete and functional training.
- They focus on the safety regulations to be observed when using the system.
- They illustrate the ordinary and/or extraordinary use and maintenance procedures of the system.
- They allow operators to acquire the skills necessary to work safely and efficiently.
Advantages of Logiss Operator Training:
- Greater safety: correctly trained staff are able to work safely, reducing the risk of accidents and injuries.
- Increased Productivity: trained operators are able to work more efficiently, increasing plant productivity.
- Reduction of maintenance costs: correct ordinary maintenance allows you to reduce extraordinary maintenance costs and extend the useful life of the system.
- Improved staff morale: trained operators are more motivated and satisfied with their work.
- Compliance with regulations: the training guarantees compliance with current regulations regarding workplace safety.